Privacy Policy
Last updated: February 10, 2026
Introduction
Veloura Collective Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a lookbook or product information
- Place an order or commission a bespoke piece
- Subscribe to our newsletter
- Contact us with inquiries
- Participate in surveys or promotions
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Payment information (processed securely through third-party payment processors)
- Sizing and measurement information for custom orders
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website or search terms
- Device information and operating system
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your orders, inquiries, or requests
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and enhance security
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping companies, email service providers)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict processing of your data
- Withdraw consent for marketing communications
- Data portability
To exercise these rights, please contact us at [email protected].
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Veloura Collective Limited
Email: [email protected]
Location: London, United Kingdom